Privacy

Last updated: August 31, 2026

This Privacy Policy describes how Vosketelik ("we", "us", "our", or "Vosketelik") collects, uses, stores, and protects personal data when you use our website and our personalized fairy-tale and book services.

We place particular importance on the privacy and security of data relating to children and aim to collect only the information necessary to provide our services.

1. Who This Policy Applies To

Vosketelik's services are primarily intended for adults, including parents, legal guardians, or other individuals who are authorized to place an order on behalf of a child and provide information relating to that child.

By using our services and providing information or photographs relating to a child, you confirm that you are authorized to provide such information and to permit its processing for the purpose of creating the relevant personalized product.

2. Information We May Collect

Depending on the services you use, we may collect the following information:

• first and last name,
• email address and telephone number,
• messages related to orders and customer support,
• delivery address and other information necessary to fulfill an order,
• the child's name, age, or other information you provide for personalizing the story,
• photographs provided by you or relating to the child,
• information provided for a fairy tale or other personalized content,
• order history,
• limited information regarding payment status and transactions,
• technical information, such as IP address, device and browser type, pages visited, date, and time.

If payments are processed through an external payment service provider, we generally do not store your complete bank card details. Such information is processed by the relevant payment service provider in accordance with its own privacy and security terms.

3. How We Use the Information

We may use personal data to:

• create a personalized fairy tale, book, or other product,
• create an illustrated character or other creative material based on a child's photograph,
• process, print, and deliver an order,
• send you messages regarding order status and our services,
• provide customer support,
• detect and prevent technical issues, fraud, or misuse of the service,
• understand and improve the performance of our website and services,
• comply with accounting, tax, or other legal obligations,
• send news, special offers, or other marketing communications where you have separately consented to receive them.

We do not sell the personal data of children or our customers.

4. Legal Bases for Processing

Depending on the type of data and applicable law, we may process personal data on the following legal bases:

Performance of a contract — where processing is necessary to create, process, and deliver your order.

Consent — for example, where it is necessary to process a child's photograph or other information in order to create personalized content, or where you choose to receive marketing communications.

Legitimate interests — for example, to maintain service security, prevent fraud, or improve our services generally, where those interests are not overridden by your rights and interests.

Where processing is based on your consent, you may withdraw that consent by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Children's Data

Vosketelik is not intended to be used independently by children.

Personal data relating to a child, including the child's name, age, photograph, or other information provided for a story, is provided to us by an adult who orders the personalized product.

We do not use children's data to:

• provide targeted advertising to children,
• create behavioral profiles of children,
• sell children's data,
• send marketing communications directly to children.

If you believe that a child's data has been provided to us without appropriate authority or consent, please contact us. We will review the request and, where appropriate, restrict or delete the relevant data.

6. Processing Using Artificial Intelligence

We may use artificial intelligence services to create certain personalized fairy tales, illustrations, or other content.

For this purpose, only the information necessary to create the relevant content may be shared with our AI service providers, for example:

• a photograph,
• the child's name or character description,
• certain information provided for the story,
• creative instructions.

We aim to provide AI service providers with as little personal data as reasonably possible.

However, third-party AI service providers may temporarily retain certain data for security, abuse-prevention, or service-delivery purposes in accordance with their own terms.

7. Who We May Share Data With

We may share a limited amount of personal data with service providers that are necessary for the operation of Vosketelik, including:

• AI and image-generation service providers,
• payment service providers,
• printing and delivery service providers,
• email and customer communication services,
• technical monitoring and error-detection services.

We provide only the information that is reasonably necessary for the relevant service to be performed.

We may also disclose information to public authorities or other parties where required by law, a court order, or where necessary to protect our lawful rights or the lawful rights of others.

We do not sell personal data to third parties.

8. International Data Transfers

Some of Vosketelik's technical service providers may be located outside the Republic of Armenia.

As a result, certain personal data may be processed or stored in other countries.

Where applicable law requires additional safeguards for international transfers, we aim to use appropriate legal and contractual mechanisms.

9. How Long We Retain Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting, or dispute-resolution requirements.

Retention periods may vary depending on the type of data.

For example:

• order and payment-related records may be retained for the period required by law,
• customer account information may be retained until the account is closed and for a limited period afterward where necessary for legal or security purposes,
• photographs and materials provided for personalization are retained for as long as necessary to create and support the order or facilitate a possible repeat order, unless longer retention is required for legal reasons,
• technical and security information may be retained for a limited period.

You may request the deletion of certain personal data relating to you or a child whose data you provided. We will process valid deletion requests as soon as reasonably possible, subject to any information that we are legally required to retain.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal data against accidental loss, unauthorized access, alteration, disclosure, or other improper processing.

These measures may include:

• encrypted connections during data transmission,
• access restrictions,
• controls over access to services and accounts,
• technical monitoring and security measures.

However, no system for transmitting information over the internet or storing information electronically can be guaranteed to be 100% secure.

11. Cookies and Analytics

Our website may use cookies and similar technologies to:

• provide essential website functionality,
• support security,
• remember user preferences,
• understand general statistics regarding website usage.

If we use non-essential analytics or marketing cookies in jurisdictions where consent is required, we will request the appropriate consent.

You may also manage cookies through your browser settings.

12. Marketing Communications

If you have agreed to receive marketing communications, you may unsubscribe at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

Messages directly related to the service, such as order confirmations or delivery information, are not marketing communications and may be sent where necessary to fulfill your order.

13. Your Rights

Depending on applicable law and your place of residence, you may have the right to:

• know what personal data we process about you,
• obtain a copy of your personal data,
• correct inaccurate or incomplete data,
• request deletion of your data,
• restrict the processing of your data in certain circumstances,
• object to certain types of processing,
• withdraw previously provided consent,
• receive your data in a portable format in certain circumstances.

When you submit a request, we may ask for information reasonably necessary to verify your identity or your authority to make the request, particularly where the request relates to a child's data.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control the privacy practices of those third parties. We recommend reviewing their respective privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, or legal requirements.

The "Last updated" date shown at the top of this Policy indicates when the most recent changes were made.

If we make material changes, we may provide additional notice on our website or, where appropriate, by email.

For questions regarding privacy, personal data, or deletion of data, please contact us on Instagram at @vosketelik7.